Chain Cyber Security

Question: Compose an article on flexibly chain digital security. Answer: No. Title Synopsis 1. Sokolovn, A., Mesropyan, V., Chulok, A. (2014). Gracefully chain digital security: A Russian outlook.Technovation,34, 389-391. Recovered from https://www.elsevier.com/find/technovation This article is about gracefully chain digital security of Russian point of view of ICT foundation and web get to. The ongoing pattern of the digital security is seen generally in ICT division where the Russian associations utilize the idea of the digital security for accomplishing widespread qualities and importancefornational intensity and mix into the worldwide worth chains by making their current framework progressively secure. In the general population and the corporatesector, additionally the digital security is material into in crafted by open organization, training, wellbeing and wellbeing for keeping up all the subtleties and data in electronic arrangements. Administrative Control and Data Acquisition (SCADA) frameworks are being cultivated with a productive made sure about digital administrations. Digital security is likewise utilized in the definition of Electronic andRadioelectronic Industriesthat attempt for a reasonable instrument in Russia for the electronic segment ba se industry to overcome any issues between the Russia and created nations. 2. Keegan, C. (2014). Digital security in the flexibly chain: A viewpoint from the protection industry,34(380-381). Recovered from https://www.elsevier.com/find/technovation The gracefully chain for an association when upheld by new data innovation it needs some digital security. The Russian government has received a certi㠯⠬⠁cation in innovation prerequisites and started the National Software Platform exertion dependent on Russian exclusive programming. This energizes the mechanical autonomy and to turn into an innovation administrations exporter. In India for detailing a strong and internationally serious national nearness, advancement arrangements for the digital security framework is created for offering inclination to the nearby IT providers. In the US, the overseeing bodies define discussions for sharing data on the digital security by speaking with the innovative gathering. Besides, reconsidering, creating and keeping up digital security procedure is essential for the improvement of the concerned nations. The United States additionally distributed National Strategy to Secure Cyberspace in the year 2003 for building up a national system for Homeland Security for shielding the state from fear based oppressor assaults. The insurance agency likewise envelops some digital security advances like DHS and security sellers. 3. Solms, R. Niekerk, J. (2013). From data security to digital security, (38), 97-102. Each country receives some innovation for digital security for relieving the digital wrongdoing. In this article, the condition of US is contemplated that traces the USAs cooperation with different nations for diminishingthe digital issues. The essential target considering this innovation is to keep up the accessibility of the information with legitimate security, the honesty of the information for assessing the credibility of the put away data in the PC framework and above all the classification of the information. The global norms of ISO 27002 guarantee the data security by giving security to keep up the security, secrecy and honesty with regards to the digital security. Cyberbullying, home computerization, advanced media and digital fear based oppression are the digital related issue that is examined in this article. Cyberbullying happens when a gatecrasher focused on an individual and badgering them in web based life mentally. These gatecrashers may get to the home apparatuses li ke springs, ovens and refrigeration through illicit access to these electronic home machines for hurting the common. In advanced media likewise a few programmers posts some unlawful video portion in the online life by taking the personality of the confirmed individual and makes harm and in conclusion the digital fear based oppression happens when psychological oppressors assault open infrastructuresthrough the internet. 4. Ben-Asher, N. Gonzalez, C. (2015). Impacts of digital security information on assault detection,48, 51-61. Recovered from https://www.elsevier.com/find/comphumbeh In this article, the illuminated point is the digital attacksthat upset of the operational functionalities and the hacking of the touchy data by an interloper. The data innovation governancecan amend this by the management of digital specialists and the investigators. The specialists step up to the plate and moderate the issue of the digital wrongdoing use interruption discovery framework (IDS). The strength of this device is to coordinate the example of the continuous system movement with the known assaults of digital wrongdoing for distinguishing the system interruption. This framework likewise identifies the irregular exercises in the web organize and assesses the unpredictability of the digital assaults. The acumen of the digital expert guarantees the discovery of the digital assault by breaking down the standard stunt for achieving the crimes in the digital world. Another result of deciphering is estimating the hole between the cutting edge innovation and the known information o n the specialists that the programmers can exploit to hurt others. 5. Caldwell, T. (2013). Stopping the cybersecurity aptitudes hole. This article centers around the holes incyber security abilities to defeat the circumstance of the digital wrongdoing. The report shed light on the way that each worker of the association must be able to deal with the digital wrongdoing exercises in any case gatecrashers will assault and will do genuine mischief to them. This needs proficient and gifted workers that a large portion of the organization has an emergency. The certified individual in taking care of the digital wrongdoing exercises depends on the age scope of the 30-39yers old while the level of these expert reductions with increment in age. The fast improvement of the data innovation is the essential motivation behind why there is a lack of the talented digital specialists in the association. Moreover, individuals in the establishment particularly ladies don't fill the digital security jobs to absence of enthusiasm for them. So as to beat these issues the worker gives down to earth preparing with the goal that they can d eal with the difficulty in the digital issues. 6. Wang, W. Lu, Z. (2013).Cyber Security In The Smart Grid: Survey And Challenges, (57), 1344-1371. Recovered from https://www.elsevier.com/find/comnet This article is on the digital security issues in the savvy network venture. Individuals utilizes gracefully arrange for power to satisfy their necessity and association usesthe advanced innovation to examinations the progressions happen in the general public. This makes it significant for them to keep up a safe digital innovation so no gatecrasher can spill client data and make gigantic power outage and demolition of framework. These programmers accomplished the data from organize assets from the put away data. The refusal of-administration (DoS) attackis a typical digital wrongdoing in this field delineates the square or defilement of the correspondence achieved by the power specialist organization remembering made endeavor to defer for service.The industry distinguishes this sort of the digital criminalactivities by embracing numerous methodology like sign based recognition that measure the sign quality data to identify whether there is an event of the assault by some gatecrasher or not. Parcel based discovery is utilized to recognize the assault by estimating the transmitted consequence of every bundle and dissect the occasion of possible assaults by any transmission disappointments. Proactive and half and half techniques are utilized to recognize the DoS assault by sending the examining bundles to test or estimating the status of the aggressor and definition of an appropriate strategy by blending the previously mentioned strategies for digital security. 7. Manuputtyb, A., Noor c, S., Sumardid, J. (2013). Digital SECURITY: RULE OF USE INTERNET SAFELY?, (103), 255-261. The essential purpose behind the adjustment of the digital security is to quantify the assurance of the data innovation, the degree of the insurance approach and the undertaking of the digital master to actualize such ways to deal with executing the cybersecurity. Cybercrime is generally done by the secondary school and college understudies and they basically take the individual information like charge card subtleties, ATM pins, and individual information from their PCs. In this diary, the estimation to ensure qualities and shortcomings of the product and equipment utilized in the association to recognize the capacity of the gatecrasher is talked about that characterizes the intricacy of the digital security. Three sorts of assault are normally seen on the web the loss of administration and devastation of data through DoS, abuse of basic data to do huge effect and control of the internet and utilizing them as a weapon. 8. Ashok, A., Hahn, A., Govindarasu, M. (2013). Digital Physical Security Of Wide-Area Monitoring, Protection And Control In A Smart Grid Environment, 5, 481-489. The digital security approach that is broke down in this diary article is the digital headways to screen works in the field of the force network to flexibly power to the nearby communal.Advanced Metering Infrastructure (AMI), Wide-Area Monitoring,Protection and Control Systems (WAMPAC) and Demand Response (DR) are the data innovation that is utilized in the force lattice. WAMPAC decides restorative activities for every possibility through fast correspondence connects to alleviate the issues engaged with the digital security. There are three sorts of assault that is examined in the diary - timing assault, which ought to be executed on the request for 100150 msafter the unsettling influence and is distinguished by the breaking down postponement in the correspondence and have expected to downpour the correspondence coordinate with pack

Costa Coffee Essay Example for Free

Costa Coffee Essay The remote condition includes factors that begin past and typically independent and out of Costa Coffees control. Financial components Since Costa Coffee is a worldwide business, top-level supervisors must consider the monetary circumstances on both the National (Egypt) and International levels. Monetary forms conversion standard (Forex) influences Costa Coffees last items costs just as activity costs. Costa Coffee imports excellent espresso beans from rainforest ranches where it pays for in nearby cash, and sells as espresso in another nation with its neighborhood nation. Henceforth, when the Egyptian Pound deteriorates, the expense of beans generally increments; thusly, causing a fall in overall revenue and the other way around. On the off chance that deterioration is excessively, at that point Costa may expand its selling costs. In addition, loan fee is essential for a business thinking about development as Costa Coffee. As loan fees increment, Costa Coffee’s capacity and ability to grow or open new branches diminishes; because of the significant expense of capital. Moreover, the securities exchange assumes a noteworthy job in urging financial specialists to put resources into Costa Coffee because of the expanding benefits and the great notoriety. At long last, high financial development pace of a nation drives individuals to build their utilization of Costa Coffees items; since they have more pay. Social Factors Egyptians’ culture and way of life has significantly changed over the most recent 10 years. Individuals are all the more ready to go to bistros for lunch, supper or basically a bite. Considering the Egyptian socioeconomics of way of life and age gatherings, a large portion of the Egyptian populace falls in the young age gathering. Consequently, Costa Coffee plays music and offers a climate that is advantageous for all ages with extraordinary thoughtfulness regarding youth. Costa Coffee regards the religion of every country wherein it works. To explain, Costa Coffee neither sells mixed beverages nor pork-containing food. Furthermore, Costa Coffees menu is written in both English and Arabic dialects. English is the most generally communicated in language, and Egypt is known as a touristic fascination. Besides, Egyptians like to go over a menu written in their own language for straightforwardness and demonstrating social regard. Likewise, numerous individuals these days are worried about their wellbeing; Costa Coffee is giving low-calorie food, an assortment of new servings of mixed greens, sandwiches, and new organic product juice. Political Factors Governmental guidelines and guidelines could influence the organizations providers and the cost of the crude materials. Forced charges or taxes on the imported espresso beans add to crude materials cost. Rules with respect to social protection add to work costs. Political shakiness and strikes do influence work and customers of Costa Coffee. Innovative Factors Advanced machines influence the organizations execution and effectiveness through creating delicious espresso as fast as could be expected under the circumstances. High caliber and speed of administration influences consumer loyalty and steadfastness. Costa Coffee utilizes profoundly propelled brewers and espresso producers for the best espresso mug. Also, the utilization of the Internet to encourage exchanges among Costa and its providers brings down exchange expenses and diminishes lead time. Therefore, partners are increasingly happy with expanded benefits and lower costs. Environmental Factors Costa Coffee utilizes recyclable paper sacks and paper cups. Also, it attempts to decrease its vitality utilization as steps towards a greener domain. It likewise guarantees adherence to dependable cultivating rehearses, so common territories are ensured subsequently decreasing deforestation and carbon discharges. Besides, Costa is attempting to convey green (LEED) confirmation for new stores starting not long from now and is working intimately with its providers to grow all the more earth well disposed bundling. Industry Environment Operating Environment A firm’s working condition is identified with ecological components that legitimately influence the firm and its achievement in getting fundamental assets. However, they are still factors past its region of control. 1. Contenders Costa espresso in Egypt faces high direct rivalry where around pretty much every corner in the urban communities, a bistro exists. In this way, item separation is an unquestionable requirement, and determined great is the best approach to keeping clients. Whichever Costa Coffee shop you enter, you are welcomed the equivalent, enjoy a similar taste and pay what you find in the menu. Menu costs are charge comprehensive which is not quite the same as a large portion of other cafés. Contenders incorporate, yet are not constrained to, Starbucks Coffee, Cilantro and Beano’s bistro. Leasers Costa’s past installment records and working capital position are the fundamental characteristics influencing banks choices. Thinking about the Egyptian markets, banks are not uncommon to discover. Costa may be managing a few banks, and might be allowed advances from a few zones. Thus, loan bosses have little influence; since financing costs are constrained by national bank of Egypt too. Clients Costa espresso is a help firm. Consequently, its most extreme objective is consumer loyalty and reliability to return benefits. Continually observing Egypt’s socioeconomics is basic in keeping a helpful environment. For example, Costa should consistently perceive what the young are tuning in to nowadays to have the option to play the ideal assortment of tunes in its branches while submitting to the brand’s picture. Availability of area and parking spots are of the primary issues respected by individuals when choosing their hang-outs. What's more, the client purchaser conduct of whether they incline toward a larger number of plates of mixed greens and sandwiches instead of sweets; influences the amount of each ought to be accessible at Costa’s branches. Work Costa’s notoriety and picture is kept through its laborers. Costa needs to regard work rights particularly since individuals are more mindful of the rights than any other time in recent memory. Likewise, Costa must be particular in its servers and baristas to keep the brand’s picture and notoriety. Because of Costa’s notoriety, profoundly qualified specialists go after positions at Costa Coffee. Providers Supplier connections are as significant as client connections. A decent provider connections diminishes yield time and upgrades firm’s efficiency. In Costa’s case, provider power isn't high as Costa has different providers, with low exchanging costs. Nonetheless, provider connections are all around took care of at Costa Coffee; as a major aspect of its social duty towards espresso developing nations.

A Book from Ursula Le Guin for Every Age

A Book from Ursula Le Guin for Every Age A recent  New York Times  profile of Ursula Le Guin suggests that  nearly as good as getting the October phone call from Sweden is enshrinement in the Library of America, the closest thing to immortality between hardcovers. While the October call is still a ways off, the Library of America  distinction  is  being conferred on Le Guin, who will sit alongside writers like Melville, Twain, Hawthorne, and Welty. The library intended to begin publishing some of Le Guins  classic speculative work, according to the NYT, but whats coming out next month is the 700-page tome The Complete Orsinia, which includes Le Guins lesser-known  1979 novel Malafrena. Le Guins ouevre is sprawling and it can be difficult to know where to step in. Although not if youre six months old: In that case, you really should begin with  Cat Dreams. Womb to age 3 Cat Dreams  illustrated by S. D. Schindler No one is too young for Le Guin, and every  budding reader  deserves richly solid, well-crafted sentences  like the  ones Le Guin offers. Its fun to run / I love to leap / But now I think / Ill go to sleep. // Oh, how nice! Its raining mice! For babies and toddlers:  Cat Dreams Ages 4 to 8 There are many contemporary books for brand-new readers that are fast, flashy, and extremely loud. There are characters are mean to one another for laughs. These books are not those: Le Guins four Catwings books make  a gentle, warm space to stretch ones literary wings, with an eye to injustice, written in her sonorous  sentences. The four books focus on  four cats who are born with wings. It opens: Mrs. Jane Tabby could not explain why all four of her children had wings. The books are a charm  to read aloud, and  you can listen to an excerpt  read by the author. Five-year-old reviewer Rafael, who devoured the series, says: I love the books. I dont really like how they get lost from home. But then they find each other again. For the  newly literate: Catwings Catwings Return Wonderful Alexander and the Catwings Jane on Her Own 9-14 A pre-teen  is at a fantastic  age for the Wizard of Earthsea books. I recently re-read the  lot of them, aloud, trading chapters, with my eldest son. To be honest, I wanted to read most of it, as they are great  sentences to hold in your mouth. Some of it is a bit grim for young readers, but we took great joy in spending the time with each of Le Guins scenes, and in submerging ourselves for weeks on end in the universe of Ged, Ogion, Vetch, Tenar, Lebannen, and Kalessin. Every page offers a solid new reality, gut-dropping and exciting twists, and new ways of seeing human behavior. Always, Le Guins eye on how humans can be better. Why age 9-14? Read them young and you can re-read them often. For  pre- or young teens: A Wizard of Earthsea The Tombs of Atuan The Farthest Shore Tehanu: The Last Book of Earthsea The Other Wind 15-18 For this age, the Annals of the Western Shore trilogy. It takes a moment to sink yourself into the world of Orrec and Gry, a blind boy and a grim girl, sixteen years old, stuck in the superstition and squalor of the desolate hill farms and that we so grandly called our domain, but one is quickly absorbed. There is a good deal of magic, but there is also  how to think about ones parents, and cruelty, and lineage. To see that your life is a story while youre in the middle of living it may be a help to living it well. For  teens: Gifts Voices Powers 19-24 Selected Poems of Gabriela Mistral  translated by Ursula K. Le Guin   There is nothing like poetry for getting through the occasionally dark nights of young adulthood. Le Guin wrote and still writes some of her own poetry, but she also translates, including  work by  the first (and only) Latin American woman to win the aforementioned Nobel Prize for literature. These translations are among Le Guins many gifts. Life of my life, what you loved I sing. If youre near, if youre listening, think of me now in the evening: shadow in shadows, hear me sing. Life of my life, I cant be still. What is a story we never tell? How can you find me unless I call? For  the thick of your early twenties:  Selected Poems of Gabriela Mistral   25-39: If a writer, a writologist, or a writophile Le Guin has wonderful observations about the nature of fiction, particularly fantasy and science fiction, but all of storycraft. These have been compiled into a number of collections, some more directed at helping an author, such as Steering the Craft, and others as observations on the nature of the story and its reception. For the emerging writer or writologist: The Language of the Night: Essays on Fantasy and Science Fiction Dancing at the Edge of the World Cheek by Jowl Steering the Craft: Exercises and Discussions on Story Writing for the Lone Mariner and the Mutinous Crew 25-39: If not a writer, writologist, or writophile A finalist for the 1997 Pulitzer Prize for fiction,  Unlocking the Air and Other Stories is  collection of beautifully spun short stories from the fabulist to the firmly realist, with a particular focus on disability and difference. As Le Guin herself has noted, its a hard collection to describe, as Buz [Wyeth] remarked that he was having some problem describing the book because there was such a variety of stories in it. I said yes, indeed, there were stories of eighteen different genres, and I wrote him this TOC to prove it. He thought it was funny, but he wouldnt let me put it in the book. For the  emerging non-writer: Unlocking the Air and Other Stories 40-59 The Lathe of Heaven Novelist Michael Chabon has written about reading  The Lathe of Heaven  at different ages: When I read The Lathe of Heaven as a young man, my mind was boggled. When I read it, more than 25 years later, it breaks my heart. Only a great work of literature can bridge â€" so thrillingly â€" that impossible span. You can read an excerpt at Le Guins website. For the emerged:  The Lathe of Heaven. 60-79 In  Lavinia, a  time-traveling Virgil meets the young wife hed given just a few lines in The Aeneid. From an interview with  Kirkus: The first time I really read the Aeneid was in my seventies, when I got enough Latin into my head at last to read it in Latin. Vergil is truly untranslatable; his poetry is the music of his language, and it gets lost in any other. Reading it at last, hearing that incredible voice, was a tremendous joy. And Lavinia’s voice and her story came to me out of that joy. A gift from a great giver. Particularly for readers in their seventies: Lavinia 80+ Readers in their eighties have made it to LeGuins decade; this is what shes chosen for her first Library of America publication: The Complete Orsinia. Malafrena (written in the 1950s, published in  1979) is set in the 1820s Habsburg Empire, riven by  revolution and nationalism. The bulk of the stories were originally published  in Orsinian Tales (1976), but additional work  brings the history of Orsinia up to 1989. According to the Library, included is  Folksong from  the Montayna Province, Le Guin’s first published work,  and two never before published songs in the Orisinian language. For the discerning octogenarian:  The Complete Orsinia. Sign up to The Kids Are All Right to receive news and recommendations from the world of kid lit and middle grade books. Thank you for signing up! Keep an eye on your inbox.

Phonology - Definition and Observations

Phonology is the branch of linguistics concerned with the study of speech sounds with reference to their distribution and patterning. Adjective: phonological. A linguist who specializes in phonology is known as a phonologist. In Fundamental Concepts in Phonology (2009), Ken Lodge observes that phonology is about differences of meaning signaled by sound. As discussed below, the boundaries between the fields of phonology and phonetics are not always sharply defined. Etymology: From the Greek, sound, voice Observations on Phonology One way to understand the subject matter of phonology is to contrast it with other fields within linguistics. A very brief explanation is that phonology is the study of sound structures in language, which is different from the study of sentence structures (syntax), word structures (morphology), or how languages change over time (historical linguistics). But this is insufficient. An important feature of the structure of a sentence is how it is pronounced--its sound structure. The pronunciation of a given word is also a fundamental part of the structure of a word. And certainly the principles of pronunciation in a language are subject to change over time. So phonology has a relation to numerous domains of linguistics.(David Odden, Introducing Phonology, 2nd ed. Cambridge University Press, 2013)The Aim of PhonologyThe aim of phonology is to discover the principles that govern the way sounds are organized in languages and to explain the variations that occur. We begin by analyzing an ind ividual language to determine which sound units are used and which patterns they form--the languages sound system. We then compare the properties of different sound systems, and work out hypotheses about the rules underlying the use of sounds in particular groups of languages. Ultimately, phonologists want to make statements that apply to all languages. . . .Whereas phonetics is the study of all possible speech sounds, phonology studies the way in which a languages speakers systematically use a selection of these sounds in order to express meaning.There is a further way of drawing the distinction. No two speakers have anatomically identical vocal tracts, and thus no one produces sounds in exactly the same way as anyone else. . . . Yet when using our language we are able to discount much of this variation, and focus on only those sounds, or properties of sound, that are important for the communication of meaning. We think of our fellow speakers as using the same sounds, even though a coustically they are not. Phonology is the study of how we find order within the apparent chaos of speech sounds.(David Crystal, How Language Works. Overlook Press, 2005)- When we talk about the sound system of English, we are referring to the number of phonemes which are used in a language and to how they are organized.(David Crystal, The Cambridge Encylopedia of the English Language, 2nd edition. Cambridge University Press, 2003)Phoneme Systems[P]honology is not only about phonemes and allophones. Phonology also concerns itself with the principles governing the phoneme systems--that is, with what sounds languages like to have, which sets of sounds are most common (and why) and which are rare (and also why). It turns out that there are prototype-based explanations for why the phoneme system of the languages of the world have the sounds that they do, with physiological/acoustic/perceptual explanations for the preference for some sounds over others.(Geoffrey S. Nathan, Phonology: A C ognitive Grammar Introduction. John Benjamins, 2008)The Phonetics-Phonology InterfacePhonetics interfaces with phonology in three ways. First, phonetics defines distinctive features. Second, phonetics explains many phonological patterns. These two interfaces constitute what has come to be called the substantive grounding of phonology (Archangeli Pulleyblank, 1994). Finally, phonetics implements phonological representations.The number and depth of these interfaces is so great that one is naturally moved to ask how autonomous phonetics and phonology are from one another and whether one can be largely reduced to the other. The answers to these questions in the current literature could not differ more. At one extreme, Ohala (1990b) argues that there is in fact no interface between phonetics and phonology because the latter can largely if not completely be reduced to the former. At the opposite extreme, Hale Reiss (2000b) argue for excluding phonetics entirely from phonology because th e latter is about computation, while the former is about something else. Between these extremes is a large variety of other answers to these questions . . ..(John Kingston, The Phonetics-Phonology Interface. The Cambridge Handbook of Phonology, ed. by Paul de Lacy. Cambridge University Press, 2007)Phonemics and PhonologyPhonemics is the study of phonemes in their various aspects, i.e. their establishment, description, occurrence, arrangement, etc. Phonemes fall under two categories, segmental or linear phonemes and suprasegmental or non-linear phonemes  . . .. The term phonemics, with the above-mentioned sense attached to it,  was widely used in the heyday of post-Bloomfieldian linguistics in America, in particular from the 1930s to the 1950s, and continues to be used by present-day post-Bloomfieldians. Note in this connection that Leonard Bloomsfield (1887-1949) used the term phonology, not phonemics, and talked about primary phonemes and secondary phonemes while using the adje ctival form phonemic elsewhere. The term phonology, not phonemics, is generally used by contemporary linguists of other schools.(Tsutomu Akamatsu, Phonology. The  Linguistics Encyclopedia, 2nd ed., edited by  Kirsten Malmkjaer. Routledge, 2004)​ Pronunciation: fah-NOL-ah-gee

Us Mexico Case Study. Comparative Analysis and Solutions...

Introduction The problem of intercultural communication is not unique. While communicating with people from other countries at least once everyone has experienced the feeling of being misunderstood. Such misunderstanding in business will certainly lead to a failure, so, besides being a good entrepreneur and professional in economics, being interculturally competent is as important, or even the most important issue while conducting international business. The topic of this termpaper is â€Å"Mexico and U.S.: Practical issues of business collaboration† This topic is urgent because, although the two countries that make up North America are physically close, they have absolutely different cultural values that arise from their history,†¦show more content†¦Mexicans are far less tolerant of abrasiveness and insensitivity in managerial styles than Americans are. US American style is opposite to gaining subordinates support and compliance, thus, for Mexicans, the US Americans ’ tendency to judge a person for what they do and how efficiently they do it has no sense. Such an attitude towards others reduces the value of interpersonal relationships and is thought to be superficial for people who come from nurturing countries, to which Mexico belongs. Lack of respect for personality results in a lack of motivation to stand out for one’s boss. From the US executive’s perspective, the Mexicans indifference to continually strive for greater and greater achievement is believed to reflect a basic laziness or lack of ambitiousness. That is why foreign executives become harsh disciplinarians which only serves to promote increasingly more subtle forms of resistance. 1.2. Obedience to People vs. Obedience to Rules From the U.S. belief that all people are basically the same it follows logically that one would not look for any special favors or exceptions from the rules and regulations which govern social interactions. There is a strong belief in th e saying, No one isShow MoreRelatedUs Mexico Case Study. Comparative Analysis and Solutions for Successful Business Relations4954 Words   |  20 Pagesonce everyone has experienced the feeling of being misunderstood. Such misunderstanding in business will certainly lead to a failure, so, besides being a good entrepreneur and professional in economics, being interculturally competent is as important, or even the most important issue while conducting international business. 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And weRead MoreCase Study on the Success and Decline of Starbucks in the Last 10 Years6976 Words   |  28 PagesCase study on the Success and Decline of Starbucks in the last 10 years QUALITATIVE ASSIGNMENT Case study on the Success and Decline of Starbucks in the last 10 years 1st October 2011 Read MoreDarden Mba Resumes16768 Words   |  68 Pagesvirginia.edu EDUCATION Darden Graduate School of Business Administration University of Virginia Candidate for Master of Business Administration, May 2011 ï‚ · Awarded Batten Innovation Scholarship (merit-based full tuition scholarship); ï‚ · GMAT: 730; AWA: 5.5 ï‚ · Member of Finance Club, Energy Club and Darden Capital Management Club Charlottesville, VA Nanyang Technological University Singapore Bachelor of Engineering (Computer Engineering) and Minor in Business, June 2006 ï‚ · Awarded full scholarship (amongRead MoreSkywest Case Study5493 Words   |  22 PagesBrandon Cisco 15 March 2013 GBA 490 Case Analysis SkyWest, Inc. Competitive Analysis Table of Contents 1. Executive Summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...3 2. Competitive Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.5 3. Recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.7 4. Appendix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...9 5. Sources†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦22 Executive Summary This report examines the factors pertaining to SkyWest, Inc. (referred to in this document as SkyWest)Read MoreThe World Is Flat8659 Words   |  35 Pageswith Notes / Analysis †¢ Chapters 1 - 4 - How the World Became Flat †¢ Chapters 5 - 9 - America and the Flat World †¢ Chapter 10 - Developing Countries and the Flat World †¢ Chapter 11 - Companies and the Flat World †¢ Chapters 12 - 14 - Geopolitics and the Flat World †¢ Chapter 15 - Conclusion: Imagination Overall Analysis †¢ Structure Analysis †¢ Key Facts †¢ Important Quotations / Memorable Quotes and Analysis Questions †¢ Memorable Quotes Quiz †¢ Vocabulary †¢ Study Questions/Multiple-ChoiceRead MoreThe Cause of Globalization18688 Words   |  75 PagesGarrett / CAUSES OF GLOBALIZATION COMPARATIVE POLITICAL STUDIES / August-September 2000 The most important causes of globalization differ among the three major components of international market integration: trade, multinational production, and international finance. The information technology revolution has made it very difficult for governments to control cross-border capital movements, even if they have political incentives to do so. Governments can still restrict the multinationalization of

Eating Disorder Research Paper Outline Free Essays

string(27) " shows all over the world\." Take A Bite On This Attention Getter: February 4, 1983 was the day that opened the eyes of America to the view of the damaging effects of eating disorders. This day marks the death of the very famous singer of the time, Karen Carpenter. Looking glamorous and confident on the outside, most did not know she was suffering from Anorexia Nervosa (B5). We will write a custom essay sample on Eating Disorder Research Paper Outline or any similar topic only for you Order Now Throughout her teenage years, she was overweight. In 1967, weighing 140 pounds, Karen was put on a water diet by her doctor. This brought her down to 120 pounds (B6). Even though she was now at a healthy weight, she was still insecure due to her large amount of celebrity peers who were the ideal, perfect weight. Taking dozens of thyroid pills a day and throwing up the little food she ate, by 1975 Karen weighed 80 pounds. Her body became so weak that during one of her performances in Las Vegas, she collapsed on stage (B7). She was then finally admitted into the hospital, where it was confirmed she was 35 pounds underweight. Shocked by this, Karen consulted with doctors and therapists to do anything she could to return back to a healthy weight. However, it was too late. Due to the excess laxatives and starvation, Karen’s body could not take anymore (B8). Her death was a surprise to America, unaware of the dangers of eating disorders. Defintion of topic/terms: Types of Eating Disorders: The three types of eating disorders are Anorexia Nervosa, Bulimia Nervosa, and Binge Eating. Anorexia Nervosa: An eating disorder in which a person sees themselves as overweight, even when they are unbelievably skinny. An anorexic might exercise excessively and starve themselves to lose more weight. Bulimia Nervosa: An eating disorder in which a person eats large amounts of food, followed by dangerous measures to control his or her weight. Examples of this are excessive exercise, self-induced vomiting (purging), and the abuse of diuretics and laxatives. Binge Eating: An eating disorder in which one consumes enormous amounts of food at a time, without the self-induced methods of later getting rid of it. One suffering from this will usually eat by themselves out of embarrassment, and will feel like they have lost control. I) The way the media affects eating disorders is a serious problem A) More and more teens are affected by eating disorders every day. 1) The National Eating Disorders Association (NEDA) has an estimate of 35 million Americans who are affected by anorexia, bulimia, and binge eating. (F1) 2) Eating disorders affect 3% to 5% of the American female population. (B3) 3) 1% to 3% of teenage girls in middle and high school are affected only by bulimia, while 1% to 4% are affected in college. H3) 4) The director of the Renfrew Center of Southern Connecticut, named Burnell, states that one percent of American women are affected by anorexia and five percent are bulimic. The Renfrew Center is an eating disorder clinic in Wilton. (F6) 5) According to Britain’s National Health Service, over the past three years children eight years and younger have been admitted to the hospital for anorexia. From age five to six 98 have been admitted, and from age seven to eight, 99. (A1) B) With more expos ure to the media, more begin to suffer from an eating disorder. ) Dr. Anne Becker, the owner of the Eating Disorder Clinic at Harvard Medical School, did a study after TV was released to the island of Fiji in 1995. After three years, there was an enormous rise in eating disorders, where around 74% of the females said they felt too fat. This culture used to believe â€Å"you gained weight† was a compliment. (B4) 2) Using the self-improvement program Media Smart, doctors Simon Wilksch and Tracey Wade conducted a study of 13 year olds on how to help teens get a better self-image of themselves. After three years, the students who watched the program did not have an increase of body concerns, while the ones that did not watch it, had an increase. (E2) 3) Sarah Murnen, a professor of psychology at Kenyon College in Gambler, Ohio, did a study on how fashion magazines affected body image. Her research reviewed 21 studies of the media’s affect on more than 6,000 girls, 10 years or older. The results showed that the more the girls were exposed to the fashion magazines, the more they struggled to have a positive body image. L2) C) The media should decrease its amount of influence on having the â€Å"perfect† body because more and more people are affected by eating disorders due to the large impact from celebrities, the press, and advertisement. II) Many people look up to celebrities as role models, while most are portrayed as having the ideal, skinny body. A) While many look up and want to be just like them, celebrities are depicted in a way that is unreal and abnorm al. 1) Colleen Thompson, an expert on eating disorders, explains, â€Å"Many teenagers need a role model and someone to look up to. Unfortunately, too many of them choose fashion models or actresses as role models, they paste picture of them all over their rooms, and some will resort to dangerous methods of weight control to try and look like their idols. † (J1) 2) Research shows that the more exposed to models and pictures in the media, the more one is to believe they have to look like that. â€Å"This happens even though women know pictures have clearly been airbrushed,† Tara Diversi, dietitian and co-author of The Good Enough Diet, explains, â€Å"The rational brain knows it’s not real, but the emotional brain doesn’t. (C3) 3) â€Å"These girls are anomalies of nature. They are freaks of nature. They are not average. They are naturally thin and have incredibly long legs compared to the rest of their body. Their eyes are wide set apart. Their cheekbones are high,† explains Kelly Cutrone, the owner of People’s Revolution. This is a very popular company that displays fash ion shows all over the world. You read "Eating Disorder Research Paper Outline" in category "Free Research Paper Samples" She then goes on to say, â€Å"If we get a girl who is bigger than a 4, she is not going to fit the clothes. Clothes look better on thin people. The fabric hangs better. (L3) 4) â€Å"We know more about women who look good than we know about women who do good,† protests Audrey Brasich, a former teen model and author of All Made Up: A Girl’s Guide to Seeing Through Celebrity Hype and Celebrating Real Beauty. (L4) 5) Barbie would be at least five feet, nine inches tall; weighing 100 pounds is she was a real human. (K1) 6) Statistics from a poll conducted by NEDA, show that 64% of adults believe that media is the cause of eating disorders. Out of this amount, 69% are females, and 58% of male’s supported it. F7) 7) Out of every mental illness, anorexia has the highest mortality rate, usually in the form of suicide. (F4) 8) Around 5% to 20% of an orexia patients will die. (H9) B) Celebrities themselves suffer from eating disorders. 1) Melissa Dehart, a former television reporter, suffers from anorexia and once dropped to 56 pounds. Entertainment Tonight has followed her story since 2003. (F14) 2) Kate Dillon, a popular model, admitted she got the idea to purge from watching a television movie. In the mid-1990’s, she quit modeling when ordered to lose 20 pounds. She only weighed 125. She is now a plus-size model. (F16) 3) According to Beth McGilley, a Wichita Kansa psychologist specializing in eating disorders, trauma, and working with athletes, those suffering with eating disorders need, on average, five to seven years of treatment (K2). 4) The Association of Anorexia Nervosa and Associated Disorders (ANAD0 state that anorexia treatment cost almost $30,000 a month and $100,000 for outpatient treatments. Insurance usually does not cover any of this. (F8). 4) According to NEDA, out of the 35 million affected by eating disorders, ten million women and one million men suffer from anorexia and bulimia, while the other 25 million suffer from binge eating. (F5) 5) Oprah Winfrey did a huge story about a woman who weighed 38 pounds from Rudine. She dies in 1995. (F15) 6) In 2006, the Madrid fashion show banned any models that did not fall into a healthy weight range. For example, a 5-foot-9 woman would need to weigh at least 125 pounds. L1) III) The press does much research and much damage on the increasing number of those affected by eating disorders. A) The press is a large contributor to the research done on the different disorders. 1) In 2004, the National Center of Chronic Disease Prevention and Health Promotion conducted a poll of different methods students used to lose weight. Nationwide, 13. 3% did not eat anything for 24 hours or more, 9. 2% took diet pills, powders, or liquids, and 6% took laxatives or vomited. (F9) 2) 95% of all people on diets will gain back all of their weight within 5 years. D1) 3) In Australia, 50% of girls and 33% of boys believe they are overweight, even though they are considered healthy. (E1) 4) Out of all anorexia patients, 90% to 95% are women, while the other small percentage of 5% to 10% is males. (H7) 5) Out of all bulimia patients, only 20% are males, while the other 80% are females. (H4) B) Considering its large amount of help in research, the press also contributes a large amount to the number of those suffering from eating disorders. ) Tara Diversi says, â€Å"Being overweight reduces your life expectancy by three years, but being unhappy reduces it to nine years. † (C4) 2) Proven by a recent U. S. survey, 97% of women say an everage of 13 things they dislike about themselves every day. (C1) 3) More than 85 million American adults suffer from obesity and binge eating. (F12) 4) Out of every mental illness, eating disor ders contribute to the highest death rate, topping off depression and schizophrenia. (D2) 5) Starvation is performed by almost eleven million Americans who suffer from eating disorders. F10) 6) The serious effects of anorexia are abnormal heart rate, low blood pressure, loss of bone density, weak muscles, dehydration which can lead to kidney failure, fatigue, hair loss, dry skin, and formation of hair all over the body to help keep it warm. (H6). 7) The serious effects of bulimia are electrolyte imbalances from the loss of potassium and sodium from the body, gastric rupture during bingeing, tooth decay and staining from the stomach acids of continuous vomiting, and irregular bowel movements from laxative and diuretic use. H2) IV) Advertisements have a huge affect on one’s eating habits. A) Advertisement has a great affect on obesity. 1) According to research by the Kaiser Family Foundation and researchers at Indiana University, kids 2 to 7 years old view unhealthy food commer cials 12 times a day and around 4,400 times a year. Children 8 to 12 watch around 21 a day, with around 7,600 a year. Teens view these commercials around 17 times a day, with around 6,600 per year. (G1) 2) Out of all the ads viewed by 2 to 7 year-old children, 32% of them are about food and drinks, 25% for 9 to 13 year olds, and 22% for teens. (G6) ) Out of all kid commercials on food, 34% is about candy and snacks, 28% on usually sugared cereals, 10% on fast food, 4% for dairy products, 1% about fruit juices, and nothing for fruits and vegetables. (G7). 4) According to the Kaiser Family Foundation and Indiana University study, which recorded more than 40,000 ads, 9,000 were about food and drinks. (G5) 5) â€Å"If any parent tried to talk to their kids 10 or 20 times a day about healthy eating, they’d be considered the biggest nag ever, and yet that’s how many bad food messages kids are seeing on TV every day,† interprets Margo Wootan of the Center of Science in Public Interest. G4) 6) Every year more than ten billion dollars is spent on advertising food and drinks for children. (G3) 7) Obesity affects more than 66% of all Americans. (B1) 8) Around 25 million or one-third of teens and children are obese or overweight. (G2) B) Negative body image is greatly affected by advertisement. 1) Dove sponsored a study of 445 women, in which 15% admitted they were worried about their image affecting their jobs, while 20% said they dread about their body almost every day. (A2) ) A study done on 2000 women in the UK proved that women’s first impression of other women is their size and weight. (C2) 3) Cocaine, Adderall, and other caffeine-related diet drugs are very commonly used in order for women to lose weight. (B2) C) Advertisement influences girls in both good and bad ways. 1) Ellen Rome is a spokeswoman for the Chicago-based Academy for Eating Disorders, as well as a pediatrician in Cleveland. She states, â€Å"The media reflects and exace rbates the problems. These teen girls watch and read and observe and emulate. † (F13) 2) â€Å"We do not run photos of anybody in magazines who we believe to be at an unhealthy weight,† explains Glamour’s Cynthia Leive who concludes that the media has a huge influence on women’s body images and should represent women of all different sizes. (L5) V) Discuss the Future (Visualization). A) The rates of eating disorders will go down. 1) More will not feel the need to have the perfect â€Å"ideal† body. 2) Without celebrity role models looking flawless, most will not feel the eed to look just like them B) More people will have better body images of themselves. 1) People will have more confidence without the need to be so skinny. 2) More will understand their body weight and shape is fine just the way it is. C) Society will be more accepting. 1) People will not judge others as much because the status quo will include a variety of body shapes. 2) With the celebrities and press influencing less on being perfect, more will accept what others look like. Call to Action: Research more on the causes and effects of eating disorders * Bring about this information of how the media influences this to representatives in your community, state, or Congress * Write letters to popular magazines, newspapers, or television shows explaining how they are affecting society * Spread the word by protesting or bringing up the topic at public events in order for more people to be exposed to this * Get others to help by voting for those who agree that there needs to be a change in how the media exposes the â€Å"perfect† body How to cite Eating Disorder Research Paper Outline, Essays

Learner Log Book Essay Example

Learner Log Book Essay Learner Log Book LLB I. INSTRUCTIONS The purpose of the Learner’s Log Book (LLB) is to document the achievements of the learner in a central repository that will be considered as evidence on the effectiveness of the learning process. It is a ‘monitoring tool’ that e-tutors use to report on individual learners’ progress and it is a way of ensuring that learners: We will write a custom essay sample on Learner Log Book specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Learner Log Book specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Learner Log Book specifically for you FOR ONLY $16.38 $13.9/page Hire Writer u Are engaged in their learning process u They are experimenting by doing the tasks subscribed to them by the e-tutor. u Avoid plagiarism because learners have to be engaged on a continuous basis and the informal assessment can therefore be used to ensure consistency with the main formal assessment. u Provide e-Tutors with the opportunity to get to know the learners evaluate them and mentor them properly. u There are templates that will reflect whether learners read, whether they understand, whether they assimilate the knowledge, whether they develop enquiry ability, whether they have the potential to conduct critical thinking and whether they can reflect on the knowledge accumulated by relating to real situations. The onus is mainly on learners to furnish the required information in the templates after each unit based on the Read and Analyze Activity. After filling the information in the template, they need to e-mail it back to the e-Tutor. e-Tutor will then comments on the work done and the involvement that takes place and give overall impressions on the learners at the end of the module. II. GENERAL INFORMATION Name: Omar Obaid Khadem ID Number: 200004230 Course Title: Principles of Business Excellence Section: 2 Article Title: Assessing customer focus using the EFQM Excellence Model: a local government case Brian Jacobs and Steven Suckling Staffordshire University, Stafford, UK Date of Submission: 16/09/2012 Date of Received Feedback: ———————————————– III. SUMMARY (100-200 words) The EFQM Excellence Model is a way for companies to assess their quality. The South Staffordshire Council contact center wanted to determine whether it was focused on the customer when delivering local services. By using the excellence model, the managers were able to determine where their problem lay, and they found ways to deal with it. The managers were able to asses themselves, by focusing on their performance towards the customers. By using the model, the managers were able to identify key issues that were problematic within the organization. They were able to determine the presence of different interrelationships, and how these relationships affected the customer, and affected the council’s efforts to focus on the customers. IV. KEY LEARNING POINTS 1. The relevance of the EFQM Excellence Model, and the benefits that companies hope to achieve by using the model for self-assessment 2. The importance of leadership in identifying the need for excellence, and establishing and ensuring the continuity of excellence within the organization 3. Relevance of all the stakeholders, including the employees, society, shareholders, and suppliers within the organization 4. Importance of having a balanced approach in ensuring the success of the organization, and in ensuring that the organization performs excellently 5. Ways that the EFQM Model can be used effectively in assessing and determining issues related to the customers 6. The importance of self-assessment to organizations, especially in determining problematic areas, which may hinder the organization from achieving its goals V. RELEVANT STATEMENTS TO THE SESSION Not Applicable VI. CRITICAL ANALYSIS Many organizations tend to look for ways of developing excellence within their various systems and processes. One of the most recognized and most successful companies in the UAE is Emirates Airlines. The airline tries to achieve excellence by ensuring that it continues to offer services that satisfy its customers. It recognizes the importance of the shareholders and other individuals and institutions that have financial interests in the company by ensuring that it offers services that will attract more customers and ensure higher profitability. It ensures that it satisfies the customers’ needs by developing services that exceed the customers’ expectations. The company recognizes the importance of leadership in delivering its objectives. It encourages a leadership approach and style of management that encourages the employees to deliver more. The company also recognizes the importance of employees to an organization. It ensures that it treats its employees well and it mo tivates them through various means. This makes the employees eager to work. They feel important and valuable to the company, and they are interested in the company’s success. The company works with different partners around the world. It operates in seventy countries, and it has partners in all its areas of operation. This has enabled it to be successful, since it has been able to use different approaches, relevant to the specific countries, yet it has still maintained its core principles. VII. PRACTICAL IMPLICATIONS The article brings out several important issues concerning achieving excellence within the organization. One of the most important aspects that the council focused on was to identify the various interrelationships between the relevant stakeholders. In this case, the council was concerned with the customers, and it was able to identify the interrelationships that existed among the customers. Organizations in the UAE can benefit by doing the same thing. They need to not only look at how the employees within the organizations can help in attaining excellence, but also look at how the customers affect the delivery of services. Finding out more about the customers is essential to the success of the organization. The article highlights the importance of leadership in creating focus for the organization, and in ensuring the delivery of services. VIII. LEARNING REFLECTIONS Excellence is not about doing things in the right manner, but it involves creating a balance between all the people involved. Organizations do not exist in a vacuum, and they need the society to thrive. Many organizations tend to ignore the value and importance of the society, yet they operate within the society. Some of them only remember the society as part of a publicity campaign and when ensuring corporate social responsibility, if the law demands it. Excellence involves balancing the needs of the society. The organization’s potential customers are just as important as its current customers are. Although many organizations understand the importance and benefits of satisfying their customers, some of them only design programs that will benefit the customers at that particular time, and they do not examine the future implications of those programs. Some programs are short lived, and this means that organizations have to spend more time, money, and personnel to develop other programs in future. Understanding the importance of potential customers, and their possible needs will enable organizations to develop long-term strategies and programs. Every organization can benefit from having partners. Organizations need to identify beneficial partners, who can assist in times of difficulties. IX. e-TUTOR COMMENTS AND FEEDBACK Mark: Learner Log Book LLB I. INSTRUCTIONS The purpose of the Learner’s Log Book (LLB) is to document the achievements of the learner in a central repository that will be considered as evidence on the effectiveness of the learning process. It is a ‘monitoring tool’ that e-tutors use to report on individual learners’ progress and it is a way of ensuring that learners: u Are engaged in their learning process u They are experimenting by doing the tasks subscribed to them by the e-tutor. u Avoid plagiarism because learners have to be engaged on a continuous basis and the informal assessment can therefore be used to ensure consistency with the main formal assessment. u Provide e-Tutors with the opportunity to get to know the learners evaluate them and mentor them properly. u There are templates that will reflect whether learners read, whether they understand, whether they assimilate the knowledge, whether they develop enquiry ability, whether they have the potential to conduct critical thinking and whether they can reflect on the knowledge accumulated by relating to real situations. The onus is mainly on learners to furnish the required information in the templates after each unit based on the Read and Analyze Activity. After filling the information in the template, they need to e-mail it back to the e-Tutor. e-Tutor will then comments on the work done and the involvement that takes place and give overall impressions on the learners at the end of the module. II. GENERAL INFORMATION Name: Omar Obaid Khadem ID Number: 200004230 Course Title: Principles of Business Excellence Section: 2 Article Title: Assessing customer focus using the EFQM Excellence Model: a local government case Brian Jacobs and Steven Suckling Staffordshire University, Stafford, UK Date of Submission: 16/09/2012 Date of Received Feedback: ———————————————– III. SUMMARY (100-200 words) The EFQM Excellence Model is a way for companies to assess their quality. The South Staffordshire Council contact center wanted to determine whether it was focused on the customer when delivering local services. By using the excellence model, the managers were able to determine where their problem lay, and they found ways to deal with it. The managers were able to asses themselves, by focusing on their performance towards the customers. By using the model, the managers were able to identify key issues that were problematic within the organization. They were able to determine the presence of different interrelationships, and how these relationships affected the customer, and affected the council’s efforts to focus on the customers. IV. KEY LEARNING POINTS 1. The relevance of the EFQM Excellence Model, and the benefits that companies hope to achieve by using the model for self-assessment 2. The importance of leadership in identifying the need for excellence, and establishing and ensuring the continuity of excellence within the organization 3. Relevance of all the stakeholders, including the employees, society, shareholders, and suppliers within the organization 4. Importance of having a balanced approach in ensuring the success of the organization, and in ensuring that the organization performs excellently 5. Ways that the EFQM Model can be used effectively in assessing and determining issues related to the customers 6. The importance of self-assessment to organizations, especially in determining problematic areas, which may hinder the organization from achieving its goals V. RELEVANT STATEMENTS TO THE SESSION Not Applicable VI. CRITICAL ANALYSIS Many organizations tend to look for ways of developing excellence within their various systems and processes. One of the most recognized and most successful companies in the UAE is Emirates Airlines. The airline tries to achieve excellence by ensuring that it continues to offer services that satisfy its customers. It recognizes the importance of the shareholders and other individuals and institutions that have financial interests in the company by ensuring that it offers services that will attract more customers and ensure higher profitability. It ensures that it satisfies the customers’ needs by developing services that exceed the customers’ expectations. The company recognizes the importance of leadership in delivering its objectives. It encourages a leadership approach and style of management that encourages the employees to deliver more. The company also recognizes the importance of employees to an organization. It ensures that it treats its employees well and it mo tivates them through various means. This makes the employees eager to work. They feel important and valuable to the company, and they are interested in the company’s success. The company works with different partners around the world. It operates in seventy countries, and it has partners in all its areas of operation. This has enabled it to be successful, since it has been able to use different approaches, relevant to the specific countries, yet it has still maintained its core principles. VII. PRACTICAL IMPLICATIONS The article brings out several important issues concerning achieving excellence within the organization. One of the most important aspects that the council focused on was to identify the various interrelationships between the relevant stakeholders. In this case, the council was concerned with the customers, and it was able to identify the interrelationships that existed among the customers. Organizations in the UAE can benefit by doing the same thing. They need to not only look at how the employees within the organizations can help in attaining excellence, but also look at how the customers affect the delivery of services. Finding out more about the customers is essential to the success of the organization. The article highlights the importance of leadership in creating focus for the organization, and in ensuring the delivery of services. VIII. LEARNING REFLECTIONS Excellence is not about doing things in the right manner, but it involves creating a balance between all the people involved. Organizations do not exist in a vacuum, and they need the society to thrive. Many organizations tend to ignore the value and importance of the society, yet they operate within the society. Some of them only remember the society as part of a publicity campaign and when ensuring corporate social responsibility, if the law demands it. Excellence involves balancing the needs of the society. The organization’s potential customers are just as important as its current customers are. Although many organizations understand the importance and benefits of satisfying their customers, some of them only design programs that will benefit the customers at that particular time, and they do not examine the future implications of those programs. Some programs are short lived, and this means that organizations have to spend more time, money, and personnel to develop other programs in future. Understanding the importance of potential customers, and their possible needs will enable organizations to develop long-term strategies and programs. Every organization can benefit from having partners. Organizations need to identify beneficial partners, who can assist in times of difficulties. IX. e-TUTOR COMMENTS AND FEEDBACK Mark: